Frequently Asked Questions

Vine Street Mercantile is a family-owned online furniture and home décor store created by a team with more than 20 years of experience in furniture, e-commerce, shipping, and customer service. We select useful, cheerful, and distinctive pieces designed to help your home feel more personal.

We proudly offer free standard shipping nationwide on eligible Vine Street Mercantile orders. Any product-specific exceptions, destination restrictions, or upgraded delivery options will be shown on the product page or during checkout.

We ship eligible products throughout the United States. Shipping availability is confirmed during checkout, and certain oversized items or destinations may have additional limitations.

Most orders begin processing shortly after payment is confirmed. Because many products ship directly from our supplier partners, processing times can vary by item. You will receive a shipping confirmation email as soon as your order leaves the warehouse. Orders containing more than one item may ship separately and on different days.

Delivery time depends on the product, supplier processing time, destination, and carrier. Once the order ships, the tracking email will provide the most current estimated delivery date. Supplier-direct, oversized, or freight-delivered items may require additional time, and weather or carrier delays can occasionally affect the schedule.

We use the carrier and service best suited to the size, weight, and destination of each product. Smaller items may travel by a major parcel carrier, while larger or oversized products may require freight or specialty delivery. If an order includes multiple products, they may arrive in separate packages or shipments.

Yes. We will email tracking details when each shipment leaves the warehouse. Orders shipped in multiple packages may have more than one tracking number. It can take a short time for a carrier's tracking page to begin showing movement after the label is created.

Please contact us as quickly as possible if you need to request a change or cancellation. We will gladly check the order status, but changes cannot be guaranteed after an item has entered processing or has shipped.

Keep the item and all packaging, take clear photographs of the box, shipping label, packaging, and damage, and contact us promptly. These details help us work with the supplier or carrier and determine the best resolution.

Return eligibility can vary by product and supplier. Please review our current Terms & Conditions and contact us before returning an item so we can confirm eligibility and provide the correct instructions. Items sent back without authorization may not be accepted. Any applicable return shipping costs, restocking charges, or other conditions will be explained before the return is approved.

Unless the product page specifically states otherwise, Vine Street Mercantile does not provide a separate product warranty. Some products may include a manufacturer or supplier warranty, and any available coverage will be described on the product page or included with the item. Contact us if you need help locating warranty information for a product.

We work to present products accurately, but colors can vary slightly between screens and lighting conditions. Please review all listed dimensions before ordering, since photographs may not show an item's scale accurately within your room.

Inventory is updated regularly, but availability can occasionally change because of simultaneous orders or supplier updates. If an item becomes unavailable after purchase, we will contact you with the available options.

Visit our Contact page and send us a message. Our family is happy to help with product details, ordering, shipping, and general questions.